What does BridgeSync do?

BridgeSync connects your WooCommerce store to marketplaces like bol.com, validates EU and Swiss VAT numbers in real time, and generates professional PDF invoices. Everything works with WPML and Loco Translate for multilingual stores.

Which products are available?

bol.com Connector: Automatic product, price, stock, and order sync. EU VAT & VIES Checker: Real-time validation for EU and Swiss businesses. PDF Invoices & Packing Slips: Professional documents using headless Chrome.

Can I use BridgeSync on staging sites?

Yes. Your license works on staging environments. If you need additional activations for development or testing sites, contact our support team.

How do I install a BridgeSync plugin?

Download the plugin ZIP file from your BridgeSync account. In WordPress, go to Plugins → Add New → Upload Plugin. Choose the ZIP file and click Install Now. Activate the plugin and follow the Setup Wizard to enter your license key and configure settings.

How do license keys work?

Enter your license key during the Setup Wizard. We validate it against your account, activate your domain, and enable automatic updates. If your license expires or is invalid, premium features are disabled until renewed.

How often does data sync between my store and marketplace?

BridgeSync runs automatic background syncs using WordPress scheduled tasks. Default intervals vary by sync type. You can adjust timing in the settings to match your store size. For example, stores with 500 orders per month typically run syncs every 15 minutes to balance freshness with server load.

Where do I check sync status and errors?

Check the admin logs in your BridgeSync dashboard for sync status and error messages. If orders stop syncing, first check the task scheduler log for scheduling conflicts. Enable debug logging from settings to capture detailed information for our support team.

What information does the bol.com Connector sync?

Orders, returns, and cancellations sync automatically using bol.com's official Retailer API. You can also enable price and stock updates for your offers. What syncs depends on your API permissions and which features you activate in settings.

Are invoices uploaded to bol.com automatically?

Yes. When an order is marked complete, BridgeSync generates a PDF invoice and uploads it to bol.com automatically. The Process Status ID is handled for you.

Do I need to configure an Economic Operator?

Yes. Starting February 2025, bol.com requires an Economic Operator for all product offers. Set yours in BridgeSync settings and we'll attach it automatically to every offer.

Can BridgeSync find Offer IDs for my products?

Yes. BridgeSync automatically matches your WooCommerce products to bol.com Offer IDs. If the primary method fails, we use backup methods like cross-referencing product IDs with EAN codes to find the correct Offer ID.

What does the EU VAT & VIES Checker validate?

It validates EU VAT numbers against the official VIES database in real time during checkout. When a valid business VAT number is entered and your tax rules allow it, the plugin automatically removes VAT charges for eligible B2B transactions.

Does it support Swiss VAT numbers?

Yes. Swiss VAT numbers (CHE prefix) are validated through Switzerland's official BFS system at uid.admin.ch. The plugin recognizes all Swiss VAT formats including CHE-MWST, CHE-TVA, and CHE-IVA, with automatic caching and error logging.

Is it compatible with WooCommerce Checkout Blocks?

Yes, it works with most WooCommerce Checkout Block setups. If you encounter validation issues, enable debug logging in the plugin settings and contact our support team. We're continuously improving Checkout Block compatibility.

How does BridgeSync generate PDF documents?

We use headless Chrome with Puppeteer to render your HTML and CSS templates into pixel-perfect PDFs. This means what you see in the browser is exactly what appears in the final PDF document.

How is the PDF service secured?

The PDF service runs on an isolated subdomain with JWT authentication tokens issued by our API. Your WordPress site never generates tokens locally, keeping your credentials secure. The service includes health monitoring and automatic security updates.

Can I customize the PDF layout and branding?

Yes. Templates use standard HTML and CSS, giving you complete control over your logo, colors, fonts, and layout. Edit templates directly or create custom designs that match your brand guidelines.

How much do BridgeSync products cost?

bol.com Connector is $ 34,95/month and includes PDF invoice generation. Standalone PDF Invoices cost $ 79,00/year. EU VAT & VIES Checker pricing varies by plan. All prices exclude VAT. Contact our sales team for volume discounts or custom packages.

Can I cancel or change my subscription anytime?

Yes. Cancel anytime without penalties or fees. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing period, so you keep full access until then.

Which WordPress and WooCommerce versions work with BridgeSync?

BridgeSync works with WordPress 6.5+, WooCommerce 9.5+, and PHP 8.0+. We test every product with the latest stable releases. Running an older version? Contact our support team to check compatibility with your specific setup.

What happens if a sync fails or services go down?

All sync operations run in the background as asynchronous jobs. If a sync fails, the system automatically retries with increasing intervals. Failed syncs never block your storefront or checkout process. You get email alerts for persistent issues.

How is customer data protected?

All communication between your store and BridgeSync uses encrypted HTTPS connections. For sensitive operations like PDF generation, we use time-limited JWT tokens. Customer data stays on your WooCommerce server unless you configure external integrations. We're hosted in the EU and fully GDPR compliant.

What customer data does BridgeSync store?

We only process operational data needed to perform requested actions, like generating invoices or validating VAT numbers. Diagnostic logs are kept temporarily for troubleshooting. All customer and order information remains in your WooCommerce database. We never sell or share your data with third parties.

What are the best ways to contact support?

Email: support@bridgesync.io for technical questions or detailed issues. We respond in any language you write to us in. WhatsApp: Quick questions or urgent issues during business hours. All languages supported. Phone: Available in English and Dutch during office hours for complex troubleshooting. Documentation: Step-by-step guides, tutorials, and troubleshooting articles.

How quickly will I get a response?

WhatsApp messages get answered within 15 minutes during business hours. Email responses arrive within 24 hours on weekdays. For urgent issues outside office hours, message us on WhatsApp anytime.

Jouw BridgeSync-vragen, beantwoord

Getting started

: BridgeSync connects your WooCommerce store to marketplaces like bol.com, validates EU and Swiss VAT numbers in real time, and generates professional PDF invoices. Everything works with WPML and Loco Translate for multilingual stores.
: bol.com Connector: Automatic product, price, stock, and order sync

EU VAT & VIES Checker: Real-time validation for EU and Swiss businesses

PDF Invoices & Packing Slips: Professional documents using headless Chrome
: Yes. Your license works on staging environments. If you need additional activations for development or testing sites, contact our support team.

Installation & licensing

: Download the plugin ZIP file from your BridgeSync account

In WordPress, go to Plugins → Add New → Upload Plugin

Choose the ZIP file and click Install Now

Activate the plugin and follow the Setup Wizard to enter your license key and configure settings
: Enter your license key during the Setup Wizard. We validate it against your account, activate your domain, and enable automatic updates. If your license expires or is invalid, premium features are disabled until renewed.

Synchronization & performance

: BridgeSync runs automatic background syncs using WordPress scheduled tasks. Default intervals vary by sync type. You can adjust timing in the settings to match your store size. For example, stores with 500 orders per month typically run syncs every 15 minutes to balance freshness with server load.
: Check the admin logs in your BridgeSync dashboard for sync status and error messages. If orders stop syncing, first check the task scheduler log for scheduling conflicts. Enable debug logging from settings to capture detailed information for our support team.

Marketplace orders & returns

: Orders, returns, and cancellations sync automatically using bol.com's official Retailer API. You can also enable price and stock updates for your offers. What syncs depends on your API permissions and which features you activate in settings.
: Yes. When an order is marked complete, BridgeSync generates a PDF invoice and uploads it to bol.com automatically. The Process Status ID is handled for you.
: Yes. Starting February 2025, bol.com requires an Economic Operator for all product offers. Set yours in BridgeSync settings and we'll attach it automatically to every offer.
: Yes. BridgeSync automatically matches your WooCommerce products to bol.com Offer IDs. If the primary method fails, we use backup methods like cross-referencing product IDs with EAN codes to find the correct Offer ID.

VAT validation & tax rules

: It validates EU VAT numbers against the official VIES database in real time during checkout. When a valid business VAT number is entered and your tax rules allow it, the plugin automatically removes VAT charges for eligible B2B transactions.
: Yes. Swiss VAT numbers (CHE prefix) are validated through Switzerland's official BFS system at uid.admin.ch. The plugin recognizes all Swiss VAT formats including CHE-MWST, CHE-TVA, and CHE-IVA, with automatic caching and error logging.
: Yes, it works with most WooCommerce Checkout Block setups. If you encounter validation issues, enable debug logging in the plugin settings and contact our support team. We're continuously improving Checkout Block compatibility.

PDF invoices & documents

: We use headless Chrome with Puppeteer to render your HTML and CSS templates into pixel-perfect PDFs. This means what you see in the browser is exactly what appears in the final PDF document.
: The PDF service runs on an isolated subdomain with JWT authentication tokens issued by our API. Your WordPress site never generates tokens locally, keeping your credentials secure. The service includes health monitoring and automatic security updates.
: Yes. Templates use standard HTML and CSS, giving you complete control over your logo, colors, fonts, and layout. Edit templates directly or create custom designs that match your brand guidelines.

Pricing & licensing

: bol.com Connector is $ 34,95/month and includes PDF invoice generation. Standalone PDF Invoices cost $ 79,00/year. EU VAT & VIES Checker pricing varies by plan. All prices exclude VAT. Contact our sales team for volume discounts or custom packages.
: Yes. Cancel anytime without penalties or fees. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing period, so you keep full access until then.

Technical requirements

: BridgeSync works with WordPress 6.5+, WooCommerce 9.5+, and PHP 8.0+. We test every product with the latest stable releases. Running an older version? Contact our support team to check compatibility with your specific setup.
: All sync operations run in the background as asynchronous jobs. If a sync fails, the system automatically retries with increasing intervals. Failed syncs never block your storefront or checkout process. You get email alerts for persistent issues.

Security & data privacy

: All communication between your store and BridgeSync uses encrypted HTTPS connections. For sensitive operations like PDF generation, we use time-limited JWT tokens. Customer data stays on your WooCommerce server unless you configure external integrations. We're hosted in the EU and fully GDPR compliant.
: We only process operational data needed to perform requested actions, like generating invoices or validating VAT numbers. Diagnostic logs are kept temporarily for troubleshooting. All customer and order information remains in your WooCommerce database. We never sell or share your data with third parties.

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