Terms of use

Service scope

BridgeSync sells licences or subscriptions to use the Services, but not hosting for your systems. Responsibilities for the Customer include the following:

• Set up your own environment on a platform you control, such as WordPress/WooCommerce.
• Ensure your setup is configured correctly and functions properly.
• Maintain responsibility for the uptime and performance of your systems.

Optional services

BridgeSync offers optional services such as onboarding, implementation, and consultancy at an additional cost.

Support and updates

You will get access to updates and technical support if you have a valid, active subscription. The details are outlined below.

Trial conditions

Subscription activation

To maintain access after the trial, a subscription must be selected and paid for before or upon trial expiration. Activation must be completed promptly to ensure uninterrupted service.

Licence grant and term

Subscription fees must be paid for the designated period. The subscription commences upon activation and continues for the selected term. The plan renews automatically unless cancelled in advance. Failure to cancel in a timely manner results in automatic renewal for the same period.

Payment and invoicing

Fees must be paid before each subscription period. Prices are in euros and exclude VAT unless otherwise stated.

When you renew, BridgeSync will charge your registered payment method. If payment is incomplete, your access may be suspended or terminated, but you remain responsible for any outstanding balance.

Cancellation

Cancellation is permitted at the end of the current period. If cancellation occurs mid-term, no refund will be issued; access to the paid portion remains available until the end of the paid term, after which access ceases. Timely cancellation is required to avoid additional charges.

Plan changes

To change a subscription plan, contact BridgeSync. Upgrades to longer-term plans will result in prorated pricing. Downgrades or reductions in subscription duration take effect after the current paid period.

Price changes

BridgeSync reserves the right to change its subscription plan prices or terms at any time. You will be notified of any material changes at least 30 days in advance. If you're not happy with this, you can end your contract as of the date the change takes effect. Continued use after that date is considered acceptance.

No transfer

Under these Terms, you will not receive any intellectual property rights. You have a limited licence to use it as set out here.

Protection of names and logos

Do not remove, alter, or obscure copyright or ownership notices, trademarks, or distinctive elements in the Services or related materials. You have no rights in BridgeSync's trade names or marks.

Permitted use

Use it for your own business, and only as much as you paid for. It is essential to determine whether additional licences are required for other entities, stores, or environments. Ask yourself: Does another store or entity use this licence?

No copying or sharing

Copying, reproducing, distributing, renting, lending, sublicensing, selling, or otherwise making the Services or related software available to third parties is strictly prohibited, except for internal permitted use.

No reverse engineering

Do not decompile, disassemble, translate, adapt, or reverse engineer this product in any way to derive source code or underlying ideas, unless you are expressly permitted to do so by mandatory law. Do not circumvent security measures or technical restrictions.

Changes and their impact

Modification of the Services or creation of derivative works is prohibited, except for error correction if BridgeSync is unable to provide a timely solution. Use of third-party add-ons is at the user's own risk. BridgeSync assumes no responsibility for malfunctions resulting from such add-ons.

Professional use only

The Services must not be used for any illegal or harmful purposes. Compliance with all applicable laws and third-party platform terms is required. Misuse of BridgeSync, platforms, other users, or third parties may result in suspension or termination of access (see Article 11 for further details).

Licence verification

BridgeSync may verify compliance with these Terms. Upon request, the Customer must provide reasonable evidence that the Services are being used in accordance with these Terms.

Updates

BridgeSync will regularly release updates, bug fixes, and improvements. Access is granted to those with a valid licence. These updates will include new features or changes to ensure continued functionality with other platforms and dependencies.

We work diligently to keep the Service reliable and ensure continuous improvements. You must install updates as soon as they're available. BridgeSync cannot guarantee that everything will always work perfectly, but we guarantee that we will fix any problems in future updates.

Technical support

If you have a paid subscription plan, you are entitled to reasonable technical support during the plan term for installation, configuration, and functional questions.

You can get support by email or through the online support system during business hours. BridgeSync will respond as soon as possible, but cannot guarantee any specific timescales.

Support conditions

Support is provided only when the product is used in accordance with the documentation. Issues resulting from misuse, improper system management, or incompatibility with unsupported third-party software are excluded from support or may incur additional charges.

Valid subscription required

If your subscription lapses, you will no longer receive updates or support.

Optional services

Any optional extras, such as on-site installation or extended consultancy, are only available if you enter into a separate agreement and pay extra for them.

Use of the Services is at the user's own risk.

BridgeSync provides services considered useful and reliable; however, all services are provided "as is". Use is entirely at the user's own risk.

Liability limitations

BridgeSync is not responsible for any damages that come from or are related to you using (or not being able to use) the Services or these Terms, as much as the law allows.

This includes direct and indirect losses, including loss of profit, loss of data, missed savings, loss of goodwill, business interruption, and any consequential, incidental, or punitive damages, whether or not BridgeSync was advised of the possibility of such losses.

Excluded liability

• (a) misuse of the Services;

• (b) use with unsupported software, systems, or modifications not supplied by BridgeSync;

• (c) failures or outages relating to third-party APIs, payment providers, marketplaces, hosting, or internet connectivity.

Exceptions to mandatory laws

These Terms do not limit or exclude BridgeSync's liability where the law does not permit such limitation or exclusion, for example in cases of intent or deliberate recklessness.

Liability cap

BridgeSync is only liable for compensation for direct damages up to the lesser of €50.000 (fifty thousand euros) or the amount you paid to BridgeSync in the 12 months before the event that caused the liability, unless mandatory law says otherwise.

No warranties are provided.

BridgeSync does not guarantee that the Services will function flawlessly or remain compatible with all future software versions. Major issues will be addressed as promptly as possible through updates, as described in Article 8.

Consequences of force majeure

BridgeSync is not liable for issues resulting from a force majeure event. If such an event persists for more than 30 days, either party may terminate the agreement (the subscription) in writing without compensation.

Refunds in case of force majeure

If a subscription is cancelled due to circumstances beyond BridgeSync's control, any prepaid subscription amounts for the period following cancellation will be refunded, calculated based on the remaining subscription term.

Termination by the customer

Cancellation must follow the procedures and timelines specified in Article 5. Upon cancellation, the licence terminates on the last day of the current paid period. Continued use is permitted until expiration, after which all software components must be removed.

Termination for cause by BridgeSync

BridgeSync reserves the right to immediately (temporarily or permanently) stop or suspend your access if you break these Terms, including but not limited to:

• • breach of the intellectual property or licence restrictions described in Articles 6 and 7;
• • failure to pay the fees set out in Article 5;
• • any other misuse of the Services.

BridgeSync will notify the customer of any breach and provide an opportunity for remediation. Immediate contract termination will occur in cases of severe breach. If the customer is responsible for termination, fees will not be refunded and outstanding amounts remain payable.

Termination for other reasons

BridgeSync might stop offering a service or end the agreement with you for important reasons (e.g., if we stop developing or distributing it). BridgeSync will notify you at least 60 days in advance if this happens. You will receive a refund for any prepaid amounts for the remaining period after the termination date.

Effects of termination

Upon the end date, access to the Services will cease. All use must be discontinued and the software uninstalled. Provisions intended to survive termination, such as liability limits, intellectual property, indemnities, governing law, and dispute resolution, will remain in effect.

Amicable resolution

If there is any dispute regarding these Terms or the use of the Services, the parties will first try to resolve it amicably.

If no amicable solution can be reached, the dispute will be submitted to the competent court in the Netherlands in the district where BridgeSync is based.

Forum selection

This forum selection does not affect BridgeSync's right to bring the dispute before any other court that's competent under the law.

If you do not agree with the changes

If the updated Terms are not acceptable, the subscription may be terminated as of the effective date. Continued use of the Services after the effective date constitutes acceptance of the changes.

Current version

The most current version of these Terms is available on the BridgeSync website and supersedes all previous versions. Users are responsible for staying informed about the applicable Terms.

Entire agreement

These Terms, together with any other written agreements entered into with BridgeSync (such as order forms, data processing agreements, or quotes), constitute the entire agreement regarding use of the Services. They supersede all prior proposals or discussions on the subject.

Severability

If any provision is deemed invalid or unenforceable by a competent court, the remaining terms remain in effect. The invalid provision will be replaced or interpreted to reflect its original intent and ensure enforceability.

No waiver

Non-enforcement of any rights or provisions by BridgeSync does not constitute a waiver. Tolerance of a breach does not preclude action against future or similar breaches.

Assignment

BridgeSync's permission is required before granting third parties any rights or obligations under these Terms. BridgeSync may transfer its rights and obligations, for example in the event of a merger or acquisition, with notice provided to the customer.

No third-party beneficiaries

These Terms do not give third parties any rights, unless the law says they do.