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Troubleshooting > Orders not showing

Troubleshooting

Orders not showing

What you're experiencing:

You're getting sales on Bol.com, but those orders aren't importing into your WooCommerce store. This means you might miss shipping deadlines or duplicate orders by processing them manually in both systems.

Quick fixes to try first (takes 2 minutes)

  1. Wait for your next automatic sync: Check the "Last sync" timestamp under BridgeSync → Dashboard. Your WooCommerce Bol.com integration syncs every 15 minutes by default, so orders may appear on the next cycle.
  2. Verify order import is enabled: Go to BridgeSync → Settings → Synchronization and confirm the "Orders" checkbox is enabled for your WooCommerce to Bol.com sync.
  3. Force an immediate sync: Click "Sync Now" in BridgeSync → Dashboard to manually trigger order import instead of waiting for the automatic schedule.

→ Check WooCommerce → Orders after trying these steps. If your Bol.com orders now appear, the issue is resolved.

If orders still aren't importing

Most common cause: HPOS not enabled in WooCommerce

Why this matters: BridgeSync requires WooCommerce's High-Performance Order Storage (HPOS) to import Bol.com orders into your store. Without HPOS enabled, your Bol.com connector WooCommerce integration cannot create orders, even if products sync correctly.

How to enable HPOS and fix order import:

  1. Navigate to WooCommerce → Settings → Advanced → Features in WordPress
  2. Enable the "High-Performance Order Storage (HPOS)" checkbox
  3. Click Save changes at the bottom of the page
  4. Go to BridgeSync → Dashboard and click "Sync Now" to import pending orders

After enabling HPOS, all future Bol.com orders will import automatically according to your sync schedule.

Another possible cause: Lost API connection to Bol.com

Why this happens: Your Bol.com API credentials may have expired or been regenerated in the Bol.com partner portal, breaking the connection between your WooCommerce store and Bol.com.

How to restore your API connection:

  1. Go to BridgeSync → Settings → API in WordPress
  2. Click the "Test Connection" button to verify your current credentials
  3. If the test fails, log into your Bol.com partner portal and copy fresh API credentials (Client ID and Client Secret)
  4. Paste the new credentials into BridgeSync and click "Test Connection" again until it succeeds
Another possible cause: WP-Cron stopped running automatic syncs

Symptoms: Manual sync works when you click "Sync Now", but orders stop importing automatically on schedule.

This indicates WP-Cron (WordPress's task scheduler) isn't running properly. Your automatic Bol.com product sync and order import depend on WP-Cron to trigger at your chosen intervals.

→ See the full "WP-Cron Issues" troubleshooting guide for detailed fixes to restore automatic synchronization.